FAQ | Broccati

You can simply join the Broccati Community and instantly start sharing your experience, comment on other guests’ selections, ask for their opinion on your selections. You can also create your own closed group by inviting your friends. You can pair items to create your own outfit and share your friends’ opinions. You can also ask your friends and /or our guests to help you choose between two items you like.

For shipment to countries within European Union, there are no custom duties. European Union customers will pay VAT at the checkout on our platform.

For shipments to USA, if the order value is below 800 USD custom duties are not applied. If the order value is more than 800 USD custom duties will be paid by customers.

For shipments to non-EU countries, the customs duties and fees may be applied depending on the regulations of the country of destination of the goods. Please contact your local customs office for more information.

Ready To Ship Items:

Your purchases will be processed to shipment within 3 days. Shipment, after it leaves our fulfilment center, will take 3 to 8 business days depending on the country of delivery. Please note that if any duty is owed, custom clearance may take additional 1 to 5 days depending on your country. DHL will provide you with instruction along with an estimated delivery time at the custom.

Handcrafted Items:

Handmade items will be crafted for you. Please see each item’s estimated arrival time on the product pages. Certain handmade items require additional time. We ask you to please review the estimated arrival time before making a purchase.

If you are returning your item or items from USA, we offer free return. You do not have to pay for any shipping fees and custom duties charges.

If you are returning your item or items from Turkey, you do not have to pay for custom duties charges. You are, however, responsible for all other applicable fees such as shipping cost and / or currier cost.

Anywhere else in the world, you are responsible for the total cost of shipping cost, custom duties, and all other applicable fees.

If your order arrived damaged or defective in any way, please send an email to info@broccati.com within 7 days from the day of delivery. The damage must be described in detail and photos must be attached demonstrating its extent.

An e-mail enclosed with the instructions will arrive within 48 to 72 hours (please check the Spam or Promotions boxes).

After we receive your item our team will inspect it.

If your refund is approved, please allow up to 14 days for us to process your return.

Broccati is responsible for shipping fees, custom fees, and applicable taxes.

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